Rhodium Plated Silver Jewelry Questions | FAQ & Details

  1. What type of jewellery do you sell?
    We offer premium 925 Sterling Silver jewellery, finished with high-quality rhodium polish to resist tarnishing and studded with AAA+ grade zircons for brilliant sparkle.


  2. Is your jewellery hallmarked or certified?
    Yes — all our jewellery is made from authentic 925 Sterling Silver and carries a 925 hallmark wherever applicable, ensuring purity and quality assurance.


  3. Do you offer Cash on Delivery (COD)?
    No — we currently offer only prepaid payment options. All orders must be paid online securely at checkout via UPI, Debit/Credit Cards, Net Banking, or Wallets.


  4. How long will it take to receive my order?
    Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location and courier service availability.


  5. Do you accept returns or exchanges?
    We follow a strict No Return & No Exchange policy. However, if you receive a damaged or defective product, we offer a replacement — provided you share a clear unboxing video recorded at the time of opening the package within 24 hours of delivery.


  6. How do I claim a replacement for a damaged product?
    To claim a replacement:
    Share your Order ID and a clear unboxing video showing the defect.
    Send it to us via Silvaurajewels06@gmail.com or WhatsApp at +91 9643706197 within 24 hours of receiving the product.
    NOTE : Without an unboxing video, no claim will be accepted.
  7. Can I customise my jewellery order?
    Yes — we accept customised and personalised jewellery orders on request. For details, pricing, and timelines, kindly contact us via Silvaurajewels06@gmail.com.


  8. How can I track my order?
    Once your order is dispatched, a tracking link will be sent to you via SMS, WhatsApp, or email. You can use this link to track your shipment in real time.


  9. Is your jewellery suitable for daily wear?
    Yes — our 925 Sterling Silver jewellery is crafted to be durable and ideal for everyday elegance. To maintain its shine and quality, avoid direct exposure to perfumes, chemicals, and excessive moisture.


  10. Do you offer gift packaging?
    Yes — we offer elegant, gift-ready packaging with every order. You can also request a personalised message at checkout for special occasions.


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